We have three convenient locations in Peoria, Bloomington and Sterling:

The maintenance fee covers any repair or service your instrument may need while renting. It is a part of your monthly payment.

The maintenance fee covers regular service & incidental repairs on the instrument to keep the instrument in good playing condition. This includes accidental damage, broken strings, and a yearly cleaning. If your instrument has fallen out of good playing condition, let us know!

The maintenance fee does not cover regular cosmetic wear, willful damage, fire or theft.

Payments are due no later than the 25th of each month. Please allow 7-10 days for mailed payments and 2 business days for web payments to post to your account. Payments made at or mailed to our Bloomington or Sterling locations will take up to 7 days to post to your account.

We offer several payment options for your convenience. You can pay in person at any of our three locations, by mailing a check or money order, online via our web store, or with our automatic payment program.

Payments can be mailed to our Peoria location:

7728 N. Crestline Dr.
Peoria, Illinois 61615

Yes. We can deduct your payments from a checking account or a credit/debit card.

In order to make payments and take advantage of the new features, you will need to create a webstore login.

Once you have a log in, email webstore AT kiddermusic DOT com with your username and your Customer Number from your monthly paper statement and we will activate your account for web payments. If you are unable to locate your Customer Number, feel free to call us at 1-800-322-2800

When your account is activated, click here to log in to your account, or use the "Make a payment" link at the top of the page. On the lower left hand of the page you will see the option for rental payments. Select that option to begin the payment process and see the new features, including your last payment date and amount, current balance, and more!

If you have any questions about the process, email webstore AT kiddermusic DOT com.

To have your payments charged automatically to a debit or credit card, please contact our billing office in Peoria. Please be ready to provide your card number.

For automatic payments through your checking account, you can send us a voided check. Please be sure to include your account number on the check. You can mail the check to:

Kidder Music
7728 N. Crestline Dr.
Peoria, Illinois 61615

Once you've enrolled in our automatic payment program, your payments will be charged to your debit/credit card or checking account on or shortly after the 15th of the month.  You will receive a statement at the beginning of the month as a reminder.

You can tell if you are enrolled in automatic payments by looking at your statement. Look for an A+ or B+ next to your student's name. The amount due on the statement will be charged on or shortly after the 15th of the coming month.

We will always send you statements so you can keep track of your balance and verify that we are receiving your payments.

Even if you are making payments automatically, your statements will list an amount due as the money has yet to be pulled from your account.

Accounts enrolled for automatic payment can fall behind if there is a problem submitting the charges to your bank or credit card company. If your account is past due, there are several common reasons for the processing errors:

• If you've been issued a new credit or debit card with a new expiration number, we will need the updated card information in order to process your payments.
• If you have recently moved or changed your billing address, we will need to update your information on file.

These scenarios are the most common causes for a failed automatic charge. Please contact us at your earliest convenience and we can assist you in getting your account back in good standing.

The maintenance fee covers regular service & incidental repairs on the instrument to keep the instrument in good playing condition. This includes accidental damage, broken strings, and a yearly cleaning. If your instrument has fallen out of good playing condition, let us know!

The maintenance fee does not cover regular cosmetic wear, willful damage, fire or theft.

Your rental instrument is returnable at any time. If you must return an instrument, please contact our store before returning it to the school. Remember: the school or band/orchestra director is not responsible for your instrument.

Your rental instrument can be exchanged at any time with no penalty. If your child wants to try another instrument, let us know and we'll assist you with the exchange. Your credit will transfer from one instrument to the other.

If you informed us about the return and are still receiving bills, please contact us at your earliest convenience. It may be that your return request came in after statements had already been prepped for mailing. Our staff will be happy to verify that everything has been processed properly.

If you have not informed us of the return, chances are we have no knowledge that it occurred. It is important that you notify us directly if you intend to return an instrument so we can document your intention to return and pick up the instrument as soon as possible. The school or band/orchestra director is not responsible for returning your instrument.

We do purchase used instruments on occasion, but you can often receive a much higher return on your investment by selling the instrument on your own. For more information, please contact us.

You have two options available to you: bring the instrument to one of our three locations or arrange for a pick up at your child's school.

Just bring the instrument to our store. No appointments necessary.

Repair costs can vary greatly depending on the nature of the problem and how complicated it is to fix. The best way to determine the repair cost is to bring your instrument into one of our stores for an estimate. You can also call us and request that we pick the instrument up from your child's school.

Our repair business is very seasonal: when schools are out, more students and parents bring their instruments in for repair. Because of this, repair times can vary depending on the time of year.

Walk-In Repairs

Some repairs can be addressed immediately or while you wait. However, instruments needing more intricate work must be left at our store. You will be given a specific pickup date once the instrument has been received by our staff.

Instruments Sent in from Schools

Repair times on instruments retrieved from schools may vary depending on delivery schedules and how quickly the owner responds to an estimate. If the instrument was received from a school and is neither a rental nor covered by a maintenance agreement, we will send an estimate to notify the owners of the suggested repair. No work will be completed until the estimate is paid. If you do not wish for the repair to be completed, let us know and we'll send the instrument back to the school.

We will give you a delivery date once the estimate has been paid. If you mail in your payment, you can call us for this information. If your instrument is a rental in good standing or covered by a current maintenance agreement, it will simply be repaired and sent back to your child's school.

Loaner instruments are issued on a case-by-case basis, depending on the current quantity available and demand for rental instruments.

Your child's band or orchestra director may have given the instrument to us and/or requested a repair on your behalf. If the instrument was received from a school and is neither a rental nor covered by a maintenance agreement, we will send an estimate to notify the owners of the suggested repair. No work will be completed until the estimate is paid. If you do not wish for the repair to be completed, let us know and we'll send the instrument back to the school.

If you do want the repair to be completed, you can submit a payment by mail or phone.